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What is Housekeeping?
Housekeeping means performing all the duties towards cleaning, maintaining orderliness, and running a house or a business property. In case of hotels, the housekeeping duties involve maintaining the hotel to the best possible state in terms of cleanliness, and keeping it at highly desirable ambience.
Objectives of Hotel Housekeeping
The main objectives of hotel housekeeping are -
To maintain overall cleanliness of the entire hotel at all times.
To perform cleanliness duties most efficiently and effectively.
To use good quality, safe cleaning equipment and chemicals.
To manage laundry and linen.
To control pests.
To keep up the hotel with classy interior decoration.
To take care of the furniture, fittings, and fixtures of the entire hotel.
To understand the expanse or scope of housekeeping, it is better to understand the divisions of hotel a hotel, first.
Divisions of a Hotel
There are various divisions (or departments) of a hotel. They are given below.
Front Office
It is responsible for guest check-in and check-out, mail and information services, and concierge services such as tour booking, reserving theatre and restaurants, providing airport taxi service, etc.
Food and Beverage
Food and Beverage department is responsible for preparing menus, foods, and managing inventory of food and beverage items. It includes food and beverage preparation and service for restaurant, lounge, coffee shops, bars, parties, and room service.
Uniformed Service Department
It includes parking and door attendants, drivers, porters, and bell attendants.
Housekeeping
Housekeeping includes the duties of keeping the areas of the hotel clean, tidy, hygienic, and pleasant. It also performs the duties pertaining to decoration of hotel premises.
Sales and Marketing
All sales, services, advertising, promotions, and public relations are taken care of by this team.
Security
Security manager and security workers work to keep the property safe and secured from external hazards.
Accounts
It conducts all financial activities like producing bills and receiving payments, computing employees’ compensations and delivering payments. They also carry out the activities such as compiling monthly and annual income statements, depositing and securing cash, and controlling and monitoring assets.
Maintenance
The Maintenance department is responsible for the maintenance of the property. It takes care of repairing furniture and fixtures, and painting the required area. When the hotel is small, these works are contracted from an outside agency.
Engineering and Technology
It is responsible for keeping all of its equipment operational. The duties include maintaining telephone, hotel management software, internet etc. It is also responsible for implementing any new changes required such as upgrading the software and hardware.
Human Resource Department
Human Resource department is responsible for interviewing and recruiting qualified staff to be placed at appropriate positions. They also conduct exit interviews for the employees who wish to quit the work. HRD works to set wages and salaries based on regional market rates and ensures that the hotel business meets safety and health administration standards.
In all these departments, the efforts of housekeeping department are overt. They are directly visible to the guests even before they try food or avail other amenities. Housekeeping creates the first impression about the hotel in the guests’ minds. Hence this department can be said as the heart of the hotel business.
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Determine the different positions and function of kitchen production.
Identify and properly operate equipment & common culinary hand tools.
Productively apply appropriate cooking skills
Identify various cooking techniques.
Comply with and practice safe work habits, identify safetyhazards, employ preventative safety measures.
Maintain positive relations with others, cooperate through teamwork and group participation.
Exhibit appropriate work habits and attitudes; demonstrate a willingness to compromise.
Identify behaviors for establishing successful working relationships
Demonstrate a positive attitude, conversation skills, & personal hygiene
Prepare, clarify and utilize basic stocks, sauces, soups & thickeners.
Identify & properly select grains, cereals, pastas & rice then cook dishes utilizing these.
Utilize portion control, work flow, plating and garnishing principals.
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They clean blowers and coils, check tensions of belts and motors. They make plans and designs of new air-conditioning systems including their installation and maintenance.
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